Simulación De Llamada de Call Center | Mock Call – YouTube Dictation Transcript & Vocabulary
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Интерактивная стенограмма и выделения
1.call is now being thank you for calling X Browse solution this is Ray how may I help you I want to find out about information on a franchise opportunity I mean I've always wanted to have my own Pro X solution franchise I love the way you guys work I'm happy to hear that so do you want to open your own Pro X solution franchise or you already have one and you want to brand it Pro X solution yeah the second one that's exactly right fine well the way it works is that we have to take down your information we email you a form and you have to fill it out and then send it back to us then a rep will contact you within three to five days got you all right um would you like to do that yes okay fine so what's your last name um it is Smith SM ith now your first name please it is Tyrone T y ro n may I have your phone number and email please phone number is five four five nine six two one eight six two my email is um T Smith on the score 23 ad outlook.com TS in tango that's correct I appreciate that I'll repeat that to you t Smith underscore 23 ad outlook.com that's correct now may have your 734 uh-huh main uh-huh Branch f AR m e RX b ra and ch right Dallas seven five three to four thank you no I'm sorry the zip code is seven five four three soon got it or may I put you on hold for a second it's okay all right thank you for holding now I'm just finishing your request I see when I get an email right away yes you will sounds good just bear with me for one minute once I'm done you will have it got it um let me ask you something is there any website that would give me any information on franchising it's just I don't know much about this I don't have that information however our rep will contact you and guide you through this process sounds perfect done got it would you like to receive a number like a ticket number fine well the next step is that a rep will call me that's absolutely correct mr
2.Smith I look forward to getting a call for sure is there anything else I can do for you um now will be it well if there isn't anything else mr
3.Smith thank you so much for calling pro-x solution have a day take care
💡 Tap the highlighted words to see definitions and examples
Ключевая лексика (CEFR B1)
unfortunately
B1Happening through bad luck, or because of some unfortunate event.
Example:
"don't know much about this unfortunately"
confirmation
B2An official indicator that things will happen as planned.
Example:
"would you like to receive a confirmation"
wonderful
A2Tending to excite wonder; surprising, extraordinary.
Example:
"wonderful day"
address
A2Direction.
Example:
"address 734 uh-huh main highway uh-huh"
highway
A2A motor vehicle for transporting large numbers of people along roads.
Example:
"address 734 uh-huh main highway uh-huh"
recorded
A2To make a record of information.
Example:
"call is now being recorded"
business
B2A specific commercial enterprise or establishment.
Example:
"business days got you all right um would"
awesome
A2Short for awesomeness: the quality, state, or essence of being awesome.
Example:
"awesome now may have your mailing"
mailing
A2(ditransitive) To send (a letter, parcel, etc.) through the mail.
Example:
"awesome now may have your mailing"
farmers
A2A person who works the land and/or who keeps livestock, especially on a farm.
Example:
"Farmers Branch f AR m e RX b ra and ch"
| Слово | CEFR | Определение |
|---|---|---|
| unfortunately | B1 | Happening through bad luck, or because of some unfortunate event. |
| confirmation | B2 | An official indicator that things will happen as planned. |
| wonderful | A2 | Tending to excite wonder; surprising, extraordinary. |
| address | A2 | Direction. |
| highway | A2 | A motor vehicle for transporting large numbers of people along roads. |
| recorded | A2 | To make a record of information. |
| business | B2 | A specific commercial enterprise or establishment. |
| awesome | A2 | Short for awesomeness: the quality, state, or essence of being awesome. |
| mailing | A2 | (ditransitive) To send (a letter, parcel, etc.) through the mail. |
| farmers | A2 | A person who works the land and/or who keeps livestock, especially on a farm. |
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Chunking
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Linking
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Intonation
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