IELTS Listening Section Practice for High Scores – YouTube Dictation Transcript & Vocabulary

1.hi and welcome to academic English helps IELTS test preparation videos for lots more help with the academic IELTS including six original practice exams over a hundred hours of video instructions please visit us and join at WWE help calm and succeed on your next exam now in this lesson you will see a IELTS practice listening section pay attention carefully listen and answer the questions now watch listen and learn now turn to section one listening section one you will hear a conversation between two people as one tries to return a defective product first you have some time to look at questions one to five you you'll see that there is an example this time only the conversation relating to this question will be played good afternoon I bought the product from your store one week ago and I've been having difficulties getting it to work properly of course sir do you had the original receipt from the purchase the first piece of information I need is the date you purchased the product yes I actually have it right here I purchased that eight days ago on the 6th of July the 6th of July great the man says he purchased the item on July 6 so this answer has been indicated for you now we shall begin you should answer the questions as you listen because you will not hear the recording a second time listen carefully and answer questions 1 to 5 good afternoon I bought the product from your store one week ago and I've been having difficulties getting it to work properly of course sir do you had the original receipt from the purchase the first piece of information I need is the date you purchased the product yes I actually have it right here I purchased that 8 days ago on the 6th of July the 6th of July great I also need the name of the product as indicated on the receipt certainly the receipt shows it as s o j o 2 3 2 XD s o j o 2 3 2 XD yes that's right ok yes I see the product and my records now it is a 23 inch computer monitor yes that's correct now tell me did you buy the extended warranty on the monitor no I did not I always feel like those warranties are a bit of a scam perhaps until you need the warranty perhaps but there must be some sort of manufacturer's warranty right there may be let me check for you hmm okay yes it seems there is a manufacturer's warranty the warranty is for 60 days two months great then I shouldn't send counter any problems in returning it well actually we only accept returns for a week after purchase since you purchased the computer monitor eight days ago you'll have to deal directly with the manufacturer how annoying what steps must I take then well the company that makes the monitor has a Depot in Birmingham you must post it to them okay do you have their address yes it's an edge Bastion Park Road and hold on you'll have to spell Edgbaston for me I've never heard of it of course it is spelt EDG ba st o N and then the rest of the address the address number is 89 and the unit number is 5 okay so 89 Edgbaston Park Road unifies that's right and the post code is b15 - are you b15 - are you that's right you now have some time to look at questions six to ten you now listen to the rest of the interview and answer questions six to ten great but one concern I have is the cost of posting something as large as a computer monitor indeed such a product must weigh a few kilos and will certainly set you back some money to post let me see it the company takes such a problem into consideration well that would certainly be nice if they did mm-hmm yes it seems they do they have a program in place where they pay postage for the exchange of goods under manufacture warranty or product recall that's great news what do I have to do to use this service it's fairly simple you just call their Birmingham Depot and request a prepaid postage voucher then you take the item to the post office along with the voucher and the post office will take care of the rest sounds simple enough do you have a phone number for the depot in Birmingham yes you can reach them on zero one two one four nine six zero six three three oh and be sure to call during business hours they're open from 10:00 in the morning until 6:00 in the evening 10:00 until 6:00 understood one final question what would I have had to do to return the monitor if I had to purchase the extended warranty from your store well the process would have been much simpler sir you could have simply brought it into the return desk at your local store we'd have given you your choice of a new monitor your cash back or store credit in the amount of a hundred and ten percent of the original cost of the item 110 percent store credit Wow that seems too good to be true well company policy is that we want satisfied customers and when they are not satisfied we feel the need to compensate them for this in some small measure perhaps next time I'll buy the extended warranty how much would it have cost on the monitor I bought only 20 pounds 20 pounds would have been well worth it to save me the trouble of dealing directly with the manufacturer well now you know sir indeed I do thanks again that is the end of section one you will now have half a minute to check your answers to see section 3 and section 4 of this listening part of the IELTS exam as well as to get over a hundred hours of video instructions for all sections of the IELTS 6 original practice tests and a fully interactive world-class online course with skills and strategies to help you increase your band scores please visit us and join at WWE help calm you