[Business English] ENGLISH FOR SALES & PURCHASING (2) – YouTube Dictation Transcript & Vocabulary

1.Express series English for sales and purchasing by lar Guta and sha Mahoney unit four exercise one hello Gabby good to see you again you too Gavin how was your journey you drove down from Hamburg this morning didn't you yes that's right everything was fine the German highways really are excellent if there are no traffic jams of course you're lucky you missed the rush hour of traffic that's the worst can I offer you tea or coffee um tea please thank you and here's sugar and milk if you need it okay let's get started shall we I'd first like to summarize what's happened so far if that's all right yes good idea right well as you know we've decided to lease a new fleet of cars for our management you've seen our specifications and I've received your offer yes and what is your reaction well in general it seems fairly competitive but we feel the overall price is too high you know we've received an alternative offer with almost the same terms and conditions and for a very good price H can I ask what they're offering well one major point is that if we leas from them we would receive all the types of cars that we need without any additional fees for special cases for example they would not charge us extra for the four or five cars with right-and drive that we need for Britain and Island right I see um maybe we could do something there how about this if you took just five more cars in that region we could lower our offer by 5% how is that possible with a higher number of cars we could pass our tax advantage on to you okay sounds good but if we do that if we order five more cars we will also need a reduction in the overhead costs for repairs and maintenance what you have in our offer is already a very competitive fixed price for each repair yes well but I was thinking if you gave me the annual overhauls plus the mounting of winter tires free of charge we could shift these costs so that they come under the budget for leasing more cars in the okay aha if I had known of that possibility I would have offered you our special repair Insurance you see when you pay the monthly fee for repair insurance we cover all costs for inspections and repairs due to wear and tear with the additional winter package everything would be covered that sounds very good I will obviously have to do the calculations again there is just one last thing if we extended the JW duration of the contract by another 4 years would you provide us with another 5% discount on the overall price H 5% sounds a little high I would say 4% is the limit there but let me get back to you in the meantime I'll send you the conditions for the insurance and an interim summary of our agreements by the end of this week H that will be fine I'll call you early next week and let you know how the calculations work out good hopefully we'll be able to sign the contract next week meanwhile Gabby I had a question about something else unit four exercise 3 one the product is exactly what you're looking for isn't it yes we're happy with the product but the price you offered is a little high at the moment is there any way you could reduce the price say with a discount well if you bought another 10,000 we would reconsider our offer two we could think about the delivery dates perhaps what do you mean well maybe we can agree to order the items in the next few weeks if you think you can come down a bit on the price we will certainly reduce our price if you buy before the end of the month three we obviously want to create long-term relationships with our customers yes but I'm sure you agree that we also need some benefits for the relationship to continue can you guarantee us cheaper prices if we continue to order from you certainly our clients always get discounts when they stay with us over time four we've really gone down to the lowest possible price now I'm afraid but it's still not as good as the offer in terms of the service provided and we've already discussed the fact that the repair cost for example will really be very minimal that is correct of course we're convinced of the quality as well so I'll include repair costs in our offer if you accept the price as it is five we've been mostly happy with the product so far but of course we are always looking at our options so in this case in order to continue ordering from you we would need these small changes to the contract but we're not sure that this will will be profitable for us if we agree to these changes I'm sorry but we really have no choice we could only extend the contract if you agreed to all the terms unit four exercise 6 so as you know I'd like to discuss some of the terms in the offer you sent yes what is your overall impression well compared to the other offers we've received so far it's certainly in the ballp partk but as I said we need to discuss some of the details okay where would you like to start perhaps with the leasing period it is very long yes I agree that enables us to offer you a better price which I'm sure is in your best interests isn't it normally it is yes but unfortunately not in this case you see the maximum leasing period was fixed by our board of directors ah I understand your difficulty however the period we are offering is the standard term here in London if you want to differ from that we will have to increase the leasing rate normally we could accept that but I think we also need to consider that the building has been empty for the past 3 months and there seem to be no other interested parties you may have a point there but the leasing period is an extremely important factor in setting our price maybe we could set a dynamic rate based on your turnover at these premises I'm sorry I'm not with you what exactly are you proposing well we could fix a basic rate that is lower than our current offer but then we would receive a percentage of your turnover if the cafe is the success we're all hoping for it will be beneficial to both you and us would that be acceptable that may be a possibility but I would have to talk to my boss about it and get back to you on the next Point unit four exercise 9 the way I understand the situation at the moment is that you are generally happy with all the terms of the contract it's just the price which remains a problem that's right Gavin we would like to create a long-term partnership that is certainly in our best interests but in order to start that we really need a lower price I can understand the price issue is important for you Gabby and we're also looking at becoming your long-term partner here however both parties have to benefit for that to work don't you agree yes of course but what can you offer Us in relation to to the price well we can reduce the total price by 5% if we receive a down payment of at least a third of the annual turnover within 7 Days of signing the contract you know Gavin that we expected 6% not just 5% unfortunately we really can't go any further with the overall price yet you are still above the other offers if that is your last word there is one last possibility so far we have not talked about one- day registration that means we would register the car formally under German law and deregister it the next day thus we could offer them to you as used cars at a lower price H is that because you would then receive state subsidies yes that's right that should enable us to offer you the 6% you need well it sounds fine to me I'll check it internally and get back to you but I don't see a problem at the moment all right I guess that's it then uh all other details will have to be dealt with on the basis of our standard terms and conditions agreed that should be fine I'll check with our lawyers and confirm it for you as well thanks I'm happy we found a solution Gabby I'll send you an email tomorrow summarizing our agreement then our lawyers can draft the contract you 5 exercise one call one Speaking hello Jean it's Juno from Japan com in Tokyo how are you this morning oh fine junko thanks and yourself not bad at least the sun is shining today yes here too a nice Improvement so so what can I do for you today we would like to order some USB adapters for our Network both the xp14 and XP q12 models okay let me just write this down so model number xp14 how many do you need we need 400 and then for Model xpq 12 250 can you manage delivery to our office in Osaka by Friday morning yes of course that's no problem so let me just make sure I've got everything down right so that's model xp14 400 units and XP q12 250 units to be delivered by Friday morning to Osaka yes that's right fine I'll FX you a model contract immediately as soon as we get that back with your signature we can and send off the shipments okay that sounds fine thanks Sean my pleasure junko bye bye call to phone Europe Alex Beck speaking Hello Alex it's Jean duon at T in Leon I have just received your message hi Jean yes thanks for getting back to me as I said in my message we are ready to place our first order under the frame contract ra that's great Alex let me just find a pen so I can write this down uh okay go ahead okay we'd like to have 13,000 extension leads sorry Alex did you say 13,000 or 30,000 13 13 okay 13,000 yes that will be fine obviously we need to talk about the delivery date if I remember correctly we promised we would deliver that quantity within 2 months yes that's correct good I know our production unit is ready so I'll pass the order on to them uh but you will email us the form as required right of course I'll email it to you straight away that's great Alex I'll be in touch to let you know how things are going thanks Johan have a nice day you too Alex bye unit 5 exercise 7 fashion mode Roberto branka speaking how can I help you hello Roberto Anna from stores International in leads here how are you hi Anna I'm fine thanks you too I hope so I saw your first order two days ago yes that's actually why I'm calling I need to change the order but I'm not sure if the online tool for doing that is ready yet sorry Anna unfortunately that's right it should be available next week as soon as all the features of your client access have been installed but it's no problem I can type the changes into the system here okay thanks but I'll need written confirmation as well yes of course I'll enter the changes into the system and the software will automatically generate a confirmation email would that be okay oh absolutely so first uh could you please tell me the order number yes it's WC 01 hyphen 128 JH okay one moment right here it is so what do you need to change first I have two Corrections one is the place of delivery for item number seven mhm it ought to be Brighton not Birmingham Brighton okay I've got that and the second change the women's t-shirts should be light green not light blue right that's article number six I've changed that to a light green wonderful and finally could I also ask you to add another item to the order certainly can we have 2,000 women's jeans black black did you say not blue like those are for the men no no black is correct uhhuh that's model number JM hyphen 15K they should be delivered on the 9th of November to leads okay is there anything else I can do for you no that's all for now thanks Roberto my pleasure and as I said you should be able to do this kind of thing online by the end of next week and if it still doesn't work then just let me know great Roberto I really appreciate it thanks again bye unit 5 exercise 10 1 the order number is 8255 w60 have you got that two the sales have been great so far this year we've sold a total of 136,50 187 units that's an increase of 133% over last year three good news we can save up to £18,500 each quarter if we switch suppliers says four I'm pleased to report that this facility was able to increase its output from 850,000 to 1.9 million last quarter five I have a question about one of the items you ordered it's item number 17 YT hyphen 38r the 3.8 mm cable six the net total for your latest order is 8,876 e78 with the Dutch vat of 19% this gives you a gross total of 153,00 37 unit six exercise one call one there seems to be a mistake with a shipment oh sorry to hear that what exactly is the problem well we placed an order for 10 sensors model number tz20 but instead we have received 20 tz10 sensors I'm afraid this delay is going to cause US problems yes I can understand we will of course send the correct models as soon as possible sorry but I need something more specific so I can tell our customers can you manage delivery by Friday that would be our absolute deadline yes of course I can confirm that you will receive the sensors first thing Friday morning call to we called you yesterday morning about the network you installed I'm afraid that it's still not working correctly oh that's strange I asked our service team to send a technician to take care of it immediately somebody should have fixed the problem Yer today well I haven't seen any technicians and I must say I'm getting rather annoyed our mail order units still can't access the system and it's costing us money I realize this must be frustrating for you how can I best help you I need someone here by noon or else we will have to consider switching to a different system by noon that should be no problem I'll personally get on to the Service Unit immediately and make sure they take care of it can you confirm that someone will be here by noon we can't afford any more delays yes I understand I can assure you that the technician will be on your premises before 12:00 okay thanks